WineWeb can support the registration, management and processing of your wine clubs. Our wine club services consist of two components:

1. Wine Club Registration & Member Management
2. Wine Club Shipment Processing

Wine Club Registration & Member Management

• Wine Club Setup -- define one or more wine clubs and all the parameters for pricing, frequency and shipping.
• Wine Club Registration -- allow visitors to sign-up for a wine club, including gift and prepaid subscriptions. The registrations are stored on our servers so the member can login when placing an order to receive their discount and have their name/address pre-populated.
• Member Management -- you can access and update all the information on your club members, including those existing members you may have imported into our service.
• Self-Service Member Management -- allow members to login to their account on your website and update their information, as well as modifying quantities in the upcoming shipment.

This component is included at no cost with our website hosting plans. For our e-commerce only and POS only clients, you can now add this functionality to your account for $15/month.

Wine Club Shipment Processing

Our wine club processing add-on component is available to our clients on our website hosting plans, and to our e-commerce only and POS only clients subscribing to the above service. This component allow you to:

• Setup club shipments, defining the pricing and items to ship.
• Run pre-checks on credit cards and alert members to issues.
• Batch process credit card payments for the club shipment, and process straggler member payments.
• Batch process shipments including printing shipping labels or routing shipments to a fulfillment center.
• Batch print packing lists and invoices.

This component is available for $30 per month. There are no transaction fees incurred when you process a club shipment. As an alternative fee structure, suitable if you have less than $18,000 in annual wine club sales, you can choose a $0 per month option with a 2% transaction fee.

Wine Club Services Details

Wine Club Registration & Member Management

Visitors to your website can subscribe to your wine club(s) through an online form. We'll notify you of new club member registrations and store the member's information in our system. You can then maintain the club member information in our database. When a club member places an online order, they can login so the shopping cart recognizes them, and gives them the appropriate club discount and pre-fills their name and address information.

Wine Club Features

• The club can be defined as red wine only, white only, a combination, or the customer can select the wine color to ship.
• Shipping cost can be included in the club price, or you can specify shipping costs by destination.
• We will apply sales tax based on your e-commerce settings.
• The club price can be variable based on the wines in each shipment.
• Prepaid pricing can be specified for 3, 6 and 12 month subscriptions.
• The delivery frequency and number of bottles can be specified in addition to images and detailed description of the wine club.
• The wine club registration form is hosted on our secure server so sensitive data is encrypted for transmission and storage.

Club Member Self-Service Management

In addition to providing all the tools to manage your wine club membership, we provide access to allow the members to update their information, saving you time.

• When a new member registers for one of your clubs, they receive an email with instructions on accessing the online wine club member area of your website.
• Members can login and update their shipping and billing information, and can renew prepaid memberships.

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Wine Club Shipment Processing

Our Wine Club Shipment Processing service is an add-on component that allows you to process wine club payments and shipments in a batch cycle.

Payment and Shipment Processing

• You begin the shipment process for a wine club by specifying a planned shipment date, and specifying the wines to be included in the shipment, including wines for red-only or white-only customers.
• You can run a pre-processing check for expired prepaid memberships, expired credit cards, and credit card authorization failures. The wine club members can receive an automatic email informing them of the issue(s).
• You can run a process to charge each member's credit card for their shipment. This uses your e-commerce credit card processor and the funds are deposited into your merchant account.
• Exceptions from the credit card processing are identified on the payment processing results page, and you can link to the member's record, fix the issue, and process that payment individually or in a batch of exception payments.
• Carrier shipping labels can be generated in a batch and the resulting data file can be printed on 2-up sheet-fed label paper, sent to a thermal printer, or emailed to a shipping company.
• Packing lists can be generated in a batch for all orders, just winery-pickup orders or just shipment orders. The file can be printed or emailed to a shipping company for inclusion in each box. You can enter a note to be printed on each packing list.
• Understanding that there will likely be member payment exceptions that will ship after the bulk of the orders, you can process the exceptions individually, or batch them by day.

Integration with Other Systems

• If you already have a system in place to batch process credit card payments and/or shipping labels, you can export a data file in the specific format needed. This format can be saved and reused next time.
• Wine club payment transactions are automatically fed into your consolidated customer repository, so you can track customer history and ensure compliance with future orders.
• Wine club payment transactions are part of our QuickBooks integration.
• If your winery requires advanced wine club management features, over and above those described here, we have integrated our e-commerce service with the Active Club Management wine club solution. We allow Active Club wine club members to order wines in our e-commerce service, with their customer data pre-populating our shopping cart pages and the wine club member discount automatically being applied. You can also export member online order data into the Active Club system.